Refund policy

ShadoApps tools are digital products that download instantly, but that doesn't cancel your right to ask for a refund if you didn't get the value you expected. The policy below applies to every tool sold from the store.

How refunds are processed

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Because Paddle is the Merchant of Record, all payments and refunds are processed through Paddle. When you request a refund and we approve it, Paddle issues the refund to your original payment method. The time it takes for the refunded amount to appear is determined by Paddle and your bank or card provider, not by us. You can also contact Paddle directly about a payment or refund at Paddle.net.

When you're eligible for a full refund

1. The tool doesn't work the way the product page describes.
2. The tool has a clear technical defect and we couldn't fix it within a reasonable time after you told us.
3. You requested a refund within 14 days of purchase and haven't used the tool extensively.

When a refund doesn't apply

1. More than 14 days have passed since purchase.
2. The tool works as described and you simply decided you no longer need it.
3. You've used the tool extensively — for example, generated a large number of invoices or documents with it, or shared it with others.
4. You modified or redistributed the tool after purchase.

How to request a refund

Email us at support@shadoapps.com with:

• — Your purchase email or receipt number.
• — The tool name.
• — Why you're asking for a refund (a short sentence is enough).

We respond to refund requests within 48 business hours. If we approve the refund, the full amount returns to the original payment method within 5–10 business days (the processing time is set by the payment gateway, not by us).

Note

This policy may evolve over time. The version that applies to your purchase is the one published at the time of purchase, not today's.