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clinic.rawnaq.sa/dashboard

Today's board

Search by patient name or ID number
Appointments today11874 arrived · 44 to come
Waiting now9Average wait 14 minutes
Eligibility checks pending6Before the patient goes in
Denied claims23Worth SAR 41,800

Waiting list

See the full schedule
PatientPhysicianAppointmentInsuranceStatus
Sarah Al-DosariDr. Hana Al-Shammari · Dermatology10:20Eligibility confirmedWaitingStart encounter
Fahd Al-OtaibiDr. Majed Al-Qahtani · Internal medicine10:30Awaiting checkChecked inCheck now
Noura Al-HarbiDr. Hana Al-Shammari · Dermatology10:40Eligibility confirmedChecked inStart encounter
Abdullah Al-ZahraniDr. Salman Al-Ghamdi · Dentistry10:45Coverage expiredConvert to self-payHandle
Reem Al-SubaieDr. Majed Al-Qahtani · Internal medicine11:00Eligibility confirmedNot arrived—

Needs your attention

3 pre-authorizations are still not issued, and the procedures are scheduled for today (BR-02).
Two claims run out of resubmission time within 3 days.
Open the claims board

Clinic utilisation today

Dermatology · Dr. Hana92%
Internal medicine · Dr. Majed78%
Dentistry · Dr. Salman64%
Paediatrics · Dr. Lama55%
Appointments · Sunday 20 Sep 2026

Appointment schedule

+ New appointment
TimeDr. Hana Al-Shammari · DermatologyDr. Majed Al-Qahtani · Internal medicineDr. Salman Al-Ghamdi · Dentistry
10:00Maha Al-Anazi · Follow-upKhaled Al-Shehri · New visitFree
10:20Sarah Al-Dosari · WaitingFreeWaleed Al-Malki · Filling
10:40Noura Al-Harbi · New visitNo-show · slot released (BR-05)Free
11:00FreeReem Al-Subaie · New visitPhysician on leave
11:20Amal Al-Juhani · Follow-upFreePhysician on leave
11:40FreeSultan Al-Amri · Follow-upPhysician on leave
Clicking a free slot opens the booking dialog. The system does not allow booking a slot that is taken or that falls inside the physician's leave (US-01).
Appointments · New booking

Appointment schedule

Book an appointment

Fahd Al-Otaibi · 1xxxxxxxx7 · Payer on file: Bupa
Reminders go out automatically: confirmation on booking, then a reminder 24 hours before the appointment.
Patients · Fahd Al-Otaibi

Check-in and eligibility

Coverage

Not checked today
PayerBupa Arabia
Policy numberBC-88214390
ClassVIP+
Patient share20%
Remaining annual limit72,400.00
Policy expiry2027-03-31
No insured service is delivered before an eligibility check on the same day (BR-01).

Patient details

F
Fahd Al-Otaibi
Male · 41 years · mobile 05X XXX XX47
Recorded drug allergy: penicillin
Last encounter2026-06-02
Encounters this year4

Actions

Send through to the clinic
Encounter · Sarah Al-Dosari · Dr. Hana Al-Shammari

Encounter screen

Eligibility confirmed · 20% patient share

Complaint and examination

Service lines

View the invoice
ServiceCodePricePayerPatient
Dermatology consultant visitCONS-DERM350.00280.0070.00
Allergy panel (basic)LAB-ALG1220.00176.0044.00

Patient record

S
Sarah Al-Dosari
Female · 29 years · Bupa Arabia
Recorded drug allergy: penicillin
Previous encounter2026-05-11
Diagnosis thenUrticaria
Current medicationNone
Write the prescription and orders

Note

Once signed, the encounter is locked; any correction is added as an addendum carrying your name and the time (BR-04).

Encounter · Sarah Al-Dosari · Prescription

Prescription and lab orders

Medication

DrugDoseDuration
Hydrocortisone 1% creamTopical, twice daily10 days
Cetirizine 10mgOne tablet at night7 days

Lab and imaging orders

OrderPriorityStatus
Allergy panel — basicRoutineSent to the lab
CBCUrgentResult ready
Billing · Encounter V-48210

Billing and patient share collection

Encounter lines

LinePricePayer portionPatient portion
Dermatology consultant visit350.00280.0070.00
Allergy panel (basic)220.00176.0044.00
Total570.00456.00114.00

Patient invoice

Invoice numberRN-2026-048210
Patient share 20%114.00
Due from the patient (SAR)114.00
Interactive prototype: no payment is actually taken.

Insurance claim

StatusDraft
Payer portion456.00
Pre-authorization referenceNot required
Review and submit the claim
Claims · Sep 2026

Claims and denial follow-up

Claims this month412
Value submitted614,300
Denial rate9.4%Target under 5%
Average claim age27 days
ClaimPatientPayerValueDenial reasonTime left
CL-20418Khaled Al-ShehriBupa1,240.00Diagnosis code does not match the procedure3 days
CL-20390Maha Al-AnaziTawuniya880.00No pre-authorization on file9 days
CL-20355Waleed Al-MalkiBupa2,150.00Service not covered by the policyNot appealable
CL-20330Amal Al-JuhaniMedGulf640.00Patient details do not match12 days
CL-20318Sultan Al-AmriBupa1,980.00Partially accepted: one line cutPartly paid
Most frequent denial reasons this month: coding mismatch (41%), missing pre-authorization (26%), patient details not matching (18%).
Administration · Services and prices

Services and physician schedules

Approved price list

ServiceCodePriceNeeds pre-authorization
Consultant visitCONS-DERM350.00No
Follow-up within 14 daysFUP-140.00No
Allergy panelLAB-ALG1220.00No
Therapeutic laser sessionPRC-LSR21,800.00Yes

Physician schedules

PhysicianDaysHoursSlot length
Dr. Hana Al-Shammari · DermatologySunday – Thursday9:00 – 15:0020 minutes
Dr. Majed Al-Qahtani · Internal medicineSunday – Wednesday10:00 – 17:0020 minutes
Dr. Salman Al-Ghamdi · DentistrySaturday – Tuesday16:00 – 21:0030 minutes
Dr. Lama Al-Rashid · PaediatricsSunday – Thursday9:00 – 14:0015 minutes
Reports · Aug 2026

Reports

Total revenue1,842,600SAR
Collected in cash and patient share486,90026% of revenue
Outstanding with payers612,400of which 41,800 denied
Average days to payment34 days

Revenue by clinic

Dermatology612,300
Dentistry498,100
Internal medicine421,700
Paediatrics310,500

Claim ageing

Under 30 days318,200
30 – 60 days204,900
60 – 90 days47,500
Over 90 days41,800
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